Welcome to CustomHoodies.ae. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website and use our services. By accessing our website, you consent to the terms of this Privacy Policy.

We collect various types of information to enhance our services and improve your shopping experience. This includes:

• Personal Information: Name, email address, phone number, shipping address, and payment details.
• Account Information: Login credentials if you create an account on our website.
• Order Details: Information about the products you purchase, order history, and customization preferences.
• Technical Information: IP address, browser type, device details, and browsing behavior.
• Communication Data: Messages or inquiries sent via our contact forms or customer support channels.

We gather data through different direct and indirect sources which may include:

• Direct interactions: When you place an order, sign up for an account, contact us, share your feedback, or fill out a survey form.
• Automated technologies: Cookies and similar tracking tools collect technical and usage data.
• Third-party services: Payment processors and analytics tools that help us improve our services also assist us in gaining access to your data.

To maintain complete transparency throughout the process, we are disclosing that we use the collected data for the following purposes:

• Order Processing & Fulfillment: To confirm orders, process payments, and arrange prompt and timely deliveries.
• Customer Support: To respond to your inquiries, resolve issues, and offer assistance.
• Marketing & Promotions: To send promotional emails, special offers, and product updates (only with your consent).
• Website Improvement: To analyze usage trends and optimize our website performance for improvement in services.
• Security & Fraud Prevention: To monitor and prevent fraudulent transactions or unauthorized access, promoting a safe and secured online shopping experience.

We do not sell or rent your personal data, nor do we use it for personal gains or marketing purposes. However, we may share information with:

• Service Providers: Payment processors, delivery partners, and IT service providers who help run our day-to-day operations smoothly.
• Legal Authorities: If required by law or to protect our business from fraud or unauthorized activities.
• Analytics Providers: Third-party providers that help with understanding usage trends and other key metrics of our website.
• Business Transfers: In case of a company merger, acquisition, or sale, your data may be transferred as part of business assets.

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Order-related data: Stored for tax and accounting purposes.
• Account details: Kept until you delete your account.
• Marketing preferences: Retained until you opt out. All stored data is protected using industry-standard security measures to prevent unauthorized access, alteration, or loss.

We implement stringent security measures to safeguard your personal data from unauthorized access, disclosure, or misuse. Our security practices include:

• Encryption: All sensitive information, such as payment details, is encrypted using secure protocols.
• Secure Payment Processing: We use trusted third-party payment gateways to ensure secure transactions.
• Access Controls: Only authorized personnel have access to your personal data, and they are bound by confidentiality agreements.
• Regular Security Audits: We routinely review and update our security measures to address potential threats.
• Firewall & Antivirus Protection: Our website is protected against cyber threats with firewalls and anti-malware solutions.

While we take all reasonable precautions, no system can be completely secure. We encourage customers to use strong passwords and avoid sharing sensitive account details.

As a user, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request removal of your personal data, subject to legal obligations.
• Opt-out: Unsubscribe from marketing emails anytime.

You may contact us to exercise these rights.

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality.
• Analytical Cookies: Help us analyze traffic and improve performance.
• Marketing Cookies: Used for personalized ads and promotions. You can manage cookie settings in your browser or opt out through our website.

CustomHoodies.ae is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us for its removal.

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date. The revised policy becomes effective once posted on our website. We encourage you to review this policy regularly to stay informed.

If you have any questions about this Privacy Policy, please contact us at:

Thank you for trusting CustomHoodies.ae with your privacy